Forgot Password

Locked out of your account? This guide walks you through resetting your password using email verification.

Request a password reset

1. Go to the qr-app login page.
2. Click Forgot Password? below the sign-in form.
3. Enter the email address linked to your account.
4. Complete the reCAPTCHA verification.
5. Click Submit.

You'll receive an email with a link to reset your password.

Reset your password

1. Open the reset email and click the reset link.
2. The link takes you to the password reset page. If the link is valid, you'll see the reset form.
3. Enter a new password (minimum 8 characters).
4. Enter the new password again to confirm it.
5. Complete the reCAPTCHA verification.
6. Click Reset Password.

You can now sign in with your new password.

Didn't receive the email?

• Check your spam or junk folder. The email may have been filtered.
• Click Resend. On the forgot password screen, you can resend the verification email. You can resend up to 3 times, with a short cooldown between each attempt.
• Double-check your email address. Make sure you entered the same email you registered with.
• Still nothing? Contact your administrator for help.

Reset link expired?

The reset link is valid for 10 minutes. If it expires:

1. Go back to the login page.
2. Click Forgot Password? again.
3. Request a new reset email.

Each new request generates a fresh link — old links stop working.

Tips

• Act quickly. The 10-minute window starts when you request the reset, not when the email arrives.
• Only one active link. If you request a new reset email, the previous link becomes invalid.
• Still can't get in? If you're unable to receive emails at your registered address, contact your administrator — they can reset your password manually.

Related: Profile and Security | Getting Started